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Frequently Asked Questions

Can't find the answer you're looking for? We've shared some of our most frequently asked questions to help you out! If your question has still gone unanswered, please email us. One of our customer representatives will get back to you as soon as possible.


Fertilitist instantly emails you an order confirmation upon checkout. This email confirmation summarizes the details of your order and indicates that your order is in the queue to be processed.

If you do not receive email confirmation from us upon placing your order, please check your email’s Spam Folder and/or Junk Mail Folder. If you do not see an email from us in either folder, please email us at hello@fertilitist.ca so that we may review and verify the status of your order.

You will receive a second email once your order has been successfully processed by our system.

No. Unfortunately, you cannot amend your order online once it has entered our processing queue.

If you would like to add an item to your order after you have completed checkout, please email us at hello@fertilitist.ca as soon as possible so that our customer service team can make the necessary changes before your order is processed for shipping.

If you visit a product page and find the item is sold out, please fill in the Out of Stock notification form on the product page. When the product is restocked, we will instantly notify you that it is back in stock and available to purchase.

We are located in Vancouver, BC and Toronto, ON. We are an online boutique and currently do not have a storefront.


Fertilitist ships anywhere in Canada.

We offer local delivery in Vancouver, BC (limited to certain areas). There is a $5 dollar delivery fee.

Unfortunately, we are unable to ship to the USA due to shipping costs and tariffs. However, we will revisit this option in the near future.

We do our very best to pick, pack, and ship all orders within 48 hours of receipt.

Shipping time varies depending on where you are located in Canada. Typically, shipping times are as follows:

Alberta: 4-5 business days
British Columbia: 5-7 business days
Manitoba: 3-4 business days
New Brunswick: 2-3 business days
Newfoundland: 4-5 business days
Northwest Territories: 7+ business days via Canada Post
Nova Scotia: 2-3 business days
Nunavut: 7+ business days via Canada Post
Ontario: 1-2 business days
Prince Edward Island: 2-3 business days
Québec: 2-3 business days
Saskatchewan: 3-4 business days
Yukon: 7+ business days via Canada Post

Shipping is calculated at checkout and is based on weight and destination. All orders valued at $250 or more (after discounts and before taxes) automatically ship for free.

We ship our orders through Canada Post.

Once your package has shipped, you will receive an email with your Canada Post tracking number. You can track the status of your delivery using this email.

If you are unable to locate your order tracking email, please contact us at hello@fertilitist.ca. We will make sure to resend your tracking details.

Returns & Exchanges

If you are not satisfied with a product you have purchased from us, please contact hello@fertilitist.ca so we can make it right!

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

Customer service support is available Monday-Friday, from 9am-5pm PDT/PST.

You may return any unopened product within 30 days of receipt, from date of purchase.

Returned products must first be pre authorized by Fertilitist. Kindly email hello@fertilitist.ca, and provide your:

Original invoice number
The name of the product you want to return
The reason for the return
Your name and phone number
The lot number and expiry date (printed on the product)
Once we receive this information, we will provide you with our return address and further instructions.

Please note that all returned products must have a legitimate Return Authorization Number, as generated and provided by Fertilitist. We will not accept returned products that do not have this.

If you have placed an order and wish to cancel it, please email us at hello@fertilitist.ca as soon as possible to request a cancellation.

If you want to cancel your order but we have already shipped it, you can refuse the package and it will be sent back to Fertilitist. If you accept the package, please contact customer service and request a return authorization to return the package for a refund.

First, we sincerely apologize.

If the exterior of your shipment arrived visibly damaged, please photograph it. Please send the images to hello@fertilitist.ca, along with a short description of the damage and any other relevant details. One of our customer service representatives will reply to you immediately.

If a product within your shipment arrived damaged, please photograph it and send the images to hello@fertilitist.ca, along with a short description of the damage and any other relevant details. One of our customer service representatives will reply to you immediately. Please also save the shipping box and packaging material.